At MBN, we want you to be completely satisfied with your purchase. Whether you are buying CCTV systems, pool accessories, or home decor, we strive to provide the best quality products. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase (Order ID).

2. Non-Returnable Items

Certain items are not eligible for return:

• Items that show signs of installation or usage (especially CCTV cameras or pool pumps).
• Customized home decor pieces ordered specifically to your requirements.
• Items damaged due to customer mishandling or improper power supply.

3. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment (or via Bank Transfer/JazzCash as agreed).
• You will receive the credit within a certain amount of days, depending on your card issuer’s or bank’s policies.

4. Shipping for Returns

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item was faulty upon arrival).

5. Damaged or Faulty Items

If you receive a damaged or defective product (e.g., a camera not powering on or broken decor), please contact us within 24 hours of delivery with photos/videos of the defect. We will arrange a replacement or full refund in such cases.